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Telecommunications
Digital evolution and technical agility
Agile transformation of development teams at a telco, utilizing change agents and technical coaching to accelerate value delivery.
Grupo Esfera driven the digital transformation at the client through an embedded enablement model, integrating software engineers as change agents alongside Technical Coaching leadership.
Summary
Agile transformation of teams, without stopping operations
With developers acting as change agents and under the leadership of Technical Coaching, Grupo Esfera accompanied the client in adopting agile and technical practices across multiple teams, without interrupting operations. This work made it possible to move from release cycles of several months to continuous deployments, reduce mistrust between development and business, and incorporate an end-to-end product vision within an environment of heterogeneous architectures.
Discovery Phase
INDUSTRY
Telecommunications
SERVICE
Technical Coaching (team evolution, practices, and processes)
TEAM
METHODOLOGY
Scrum, CI, CD, Slicing, Feature Toggling, Collective Code Ownership, Pair Programming, Mob Programming
QUALITY
Test Automation, TDD, Jest, Cypress, Playwright, Vitest, JUnit
STACK
Backend: Node.js with TypeScript (NestJS, Express), Java with Spring Boot. Frontend: TypeScript, React, Next.js. Infrastructure: On-Premise Microservices and AWS (Amplify, EKS, ECS, ECR, Lambda, API Gateway, CloudFront). CI/CD and IaC: GitLab, Terraform.
Challenge
The client needed to transform its digital product development process to achieve higher quality, delivery frequency, and a direct impact on business results by adopting agile practices across multiple teams.
1
Extended delivery cycles
Reliance on 2- to 3-month release cycles to ship to production, tied to the mobile app release and split into rigid development and testing sprints.
2
Unstable processes and high failure rate
Falta de prácticas de aseguramiento de calidad y entornos heterogéneos que derivaban en un alto índice de defectos productivos.
3
Siloed work and lack of end-to-end vision
Task-focused roles without a shared vision or joint accountability for the outcome.
4
Distrust between Development and IT
Generating friction and inefficient conversations for decision-making.
Solution
Agents of change and technical coaching
Following the Esfera Way, developers acted as change agents, building products alongside the client's teams while sharing technical practices, with the overall strategy and coordination led by Technical Coaching profiles.
Learn more about the Esfera Way
People and culture
Change agents in co-creation
Engineers with hands-on technical expertise who built software alongside the client's team, organically instilling best practices.
Technical Coaching
Strategy and Technical Coaching
Direct collaboration with client leaders to define adoption metrics and plan the rollout to additional teams.
Engineering and quality
Implementation of engineering practices
**Adoption of TDD, test automation, CI/CD, slicing, and feature toggling.**
Collaboration and trust
Collaborative culture
Pair/Mob Programming and Collective Code Ownership to break down silos between development and business.
Resultas
Measurable impact in the business
BEFORE AND AFTER WORKING WITH ESFERA
Indicador | Estado anterior | Con Grupo Esfera |
|---|---|---|
Release cycle | Releases every 2 to 3 months with separate testing sprints. | Continuous delivery (CI/CD) with higher release frequency and lower failure risk. |
Software quality | High rate of production defects and heterogeneous environments | Greater stability and reduced incidents thanks to TDD and Test Automation. |
Culture and teamwork | Siloed work and mistrust between engineering and business | Strategic alignment, end-to-end product vision, and collaborative dynamics. |
Scalability of change | Disjointed or isolated practices. | Planned handoff to new teams guided by change agents. |
Release cycle
Currícula adaptable del catálogo Esfera
Currícula adaptable del catálogo Esfera
CONTENIDO
Privado, a puertas cerradas para tu equipo
Software quality
Currícula adaptable del catálogo Esfera
Currícula adaptable del catálogo Esfera
CONTENIDO
Privado, a puertas cerradas para tu equipo
Culture and teamwork
Currícula adaptable del catálogo Esfera
Currícula adaptable del catálogo Esfera
CONTENIDO
Privado, a puertas cerradas para tu equipo
Scalability of change
Currícula adaptable del catálogo Esfera
Currícula adaptable del catálogo Esfera
CONTENIDO
Privado, a puertas cerradas para tu equipo
"
We trust Grupo Esfera as a strategic partner. Their focus on simplicity and continuous improvement has empowered our teams.
Marcos López
Engineering Manager